This Privacy Policy explains how Switchable Ltd ("Switchable", "we", "us", or "our") collects and uses personal data when you access or use our website https://switchable.careers and any related tools or services made available through the website (collectively, the "Platform").
Switchable Ltd, a company incorporated in England and Wales (Company No: 17052031), acts as the data controller in relation to personal data collected directly from users, website visitors, and prospective customers. We are registered with the Information Commissioner's Office (ICO) under registration number ZC095665.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
To provide the Platform, we may share personal data with trusted third-party service providers acting as data processors, such as hosting, analytics, form, email, and technical infrastructure providers. These processors act only on our instructions and are subject to appropriate data protection obligations.
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at legal@switchable.careers.
Switchable collects and processes personal data only where necessary to operate the Platform, comply with applicable legal and regulatory obligations, and protect the integrity and security of the Platform.
User engagement and administration: We process personal data to manage your interactions with the Platform, administer access to tools and content, and communicate with you about your use of the Platform. This may include your full name, email address, and telephone number where you choose to provide it.
Quizzes, forms, and assessments: We process personal data to deliver quizzes, assessments, and related tools, and to generate insights or recommendations based on your responses. This may include responses relating to your preferences, experience, eligibility, or other information you voluntarily provide.
Lead generation and provider matching: Where you have explicitly requested to hear from one or more training providers, we process your contact details and quiz or form responses to share with those providers on your behalf. We only share your details with providers you have actively selected or consented to be contacted by. We do not share your details with any provider without your explicit consent.
Digital products and subscription access: Where you purchase or access digital products or subscription-based services, we process personal data to provide access, manage entitlements, and administer service communications.
Communications and support: We process personal data to respond to enquiries, provide support, manage feedback, and maintain records of communications.
Technical operation, analytics, and security: We process personal data to operate, maintain, and improve the Platform, monitor performance, ensure security, and prevent misuse. This includes IP address, device type, browser information, and usage data collected through cookies and analytics tools, subject to your consent.
We do not intentionally collect special category (sensitive) personal data such as information relating to health, ethnicity, religious beliefs, or sexual orientation. Where such data is inadvertently submitted, it will not be used and may be deleted.
We collect personal data through the following channels:
We may collect and temporarily store partial form or quiz responses where a user begins but does not complete a submission. Partial responses are used solely for analytical, service improvement, and system functionality purposes. They are not shared with training providers and are not used for marketing unless the user completes the form and provides explicit consent.
Contact details such as an email address or telephone number are requested only after you have completed relevant qualifying questions, or where you have actively chosen to provide them to receive a service or be contacted by a provider.
We process personal data only where we have a lawful basis to do so under the UK GDPR:
Consent: Where you submit forms, quizzes, or assessments through the Platform, opt in to receive marketing communications, consent to non-essential cookies or tracking technologies, or request to be contacted by a training provider. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Contract: Where processing is necessary to provide purchased digital products or subscription-based services, including to provide access, manage support, and administer payments.
Legitimate interests: To operate, maintain, and improve our services, manage enquiries and lead records, and conduct internal reporting and analysis using anonymised or aggregated data. We do not rely on legitimate interests as a lawful basis for direct marketing or for sharing personal data with third parties for their own marketing purposes.
Switchable Ltd acts as the data controller in relation to personal data collected through the Platform. We are registered with the ICO (Registration No: ZC095665) and process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Where third-party service providers are engaged, they act as data processors or independent data controllers depending on the services provided. All processing by third parties is carried out under appropriate contractual arrangements and safeguards.
Where users purchase digital products or subscription-based services through the Platform, payment processing is handled by third-party payment service providers. Switchable does not store or process payment card details directly.
In connection with the operation of the Platform, personal data may be transferred to and processed by third-party service providers located outside the United Kingdom. Where such international transfers occur, Switchable ensures that appropriate safeguards are in place in accordance with the UK GDPR, including approved contractual protections and adequacy decisions where applicable.
Switchable shares personal data only where lawful, necessary, and proportionate. Personal data is shared on a need-to-know basis with:
We do not sell personal data. We do not share personal data with any training provider unless you have actively requested to hear from them.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected:
| Category | Purpose | Retention Period |
|---|---|---|
| User contact details | Engagement, communications, service delivery | Retained while active; anonymised or deleted after a reasonable period of inactivity |
| Quiz and form responses | Delivery of tools and recommendations | Retained as long as necessary; anonymised thereafter |
| Lead data (consented users) | Provider matching as consented | Up to 6 months; anonymised or deleted thereafter |
| Lead data (unqualified users) | Internal filtering | Anonymised as soon as no longer required |
| Digital product access data | Access management and support | Duration of access plus a reasonable period thereafter |
| Communications and support records | Enquiries and dispute resolution | Reasonable period following resolution |
| Technical and usage data | Platform operation, security, analytics | Per analytics and cookie settings; anonymised where feasible |
| Payment data | Payment processing | Held by third-party providers per their obligations; Switchable holds no card details |
Once personal data is no longer required it is securely deleted or irreversibly anonymised. Anonymised data may be retained for internal reporting purposes.
Where you have opted in, we may contact you with updates, insights, or relevant opportunities. You can unsubscribe at any time using the link in our communications or by contacting legal@switchable.careers.
We use third-party technologies to support analytics, advertising, and performance measurement, including services provided by Google and social media platforms such as Meta and TikTok. These are deployed only in accordance with your consent preferences.
We do not intentionally share or upload personal contact details with advertising platforms unless clearly disclosed and you have provided the necessary consent.
We implement appropriate technical, administrative, and organisational measures to protect personal data against unauthorised or unlawful access, loss, alteration, misuse, or disclosure. These include encryption, access controls, authentication mechanisms, and internal security policies.
Where personal data is processed by third-party processors, we require them to implement equivalent security standards and to process personal data only in accordance with our documented instructions and applicable law.
While we take reasonable steps to safeguard personal data, no security system is entirely infallible and absolute security cannot be guaranteed.
As a user of our Platform, you have the following rights in relation to your personal data:
Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request the correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data where processing is no longer necessary, subject to any legal obligations we may have to retain it.
Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances.
Right to Object: You have the right to object to processing for specific purposes, including direct marketing or processing based on legitimate interests.
Right to Data Portability: Where applicable, you may request your personal data in a structured, machine-readable format.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at legal@switchable.careers. We will respond in accordance with UK GDPR timelines.
Our website uses cookies and similar technologies. For full details please see our Cookie Policy here.
In summary we use:
When you first access the Platform, you can manage your cookie preferences via the cookie banner. Non-essential cookies are only placed with your explicit consent and are stored for up to 12 months unless you withdraw consent earlier.
We may update this Privacy Policy from time to time to reflect changes to the Platform, our services, or applicable legal requirements. Any updates will be published on our website. The date at the top of this page indicates when it was last updated.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Contact:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time. The ICO can be contacted at ico.org.uk/concerns or by telephone on 0303 123 1113. We would appreciate the opportunity to resolve any concerns before you contact the ICO, so please reach out to us in the first instance.
© 2026 Switchable. All Rights Reserved.
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Registered in England & Wales. Company No. 17052031. Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX. ICO Reg. No. ZC095665
